By 2030, the helpdesk automation market is projected to be valued USD 26.2 billion, growing at a 32.10% CAGR
The global helpdesk automation market has witnessed a tectonic surge
over the past few years. The soaring demand for automated routine processes has
led organizations to plan to minimize level one support, also referred to as
customer support executive. It is being replaced with helpdesk automation. This
is due to the new industry chain structure, which comprises helpdesk
automation. The adoption of personal devices in the workspace is predicted to
contribute to the market growth. Helpdesk automation provides a fast query
solving process, which has further accelerated its adoption across industry
verticals like healthcare, BFSI, education, and more.
As per
Market Research Future (MRFR)’s analysis, the global Helpdesk Automation Market
is Expected to be worth USD 26.2 billion with CAGR of 32.10% by 2030. The
report indicates that a shift is to be witnessed towards the automation of
level 1 support across different industry verticals. It is prognosticated to
drive the expansion of the market over the next couple of years.
The
significant shift towards machine learning and AI is the prime factor
accelerating the growth of the helpdesk automation market across the globe.
Technological advancements in IT, along with the use of cloud-based solutions,
are anticipated to spur market growth. Moreover, the growth in the tablet and
smartphone market is enthralling organizations to adopt helpdesk automation to
detect immediate requirements in digital customer experience
On the
contrary, small organizations have limited capabilities to adopt automation
processes, which restricts the growth of the market across the globe.
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Regional Analysis:
The
global helpdesk automation market, by region, has been segmented into North
America, Europe, Asia Pacific, and the Rest of the World (RoW). North America
is the largest regional market for helpdesk automation. The technological
advancement of the region has facilitated early adoption of the technology.
This, in turn, is projected to drive the expansion of the helpdesk automation
market in the region.
Europe
is anticipated to exhibit stability and is a mature market for helpdesk
automation. It is Likely to exhibit steady but constant growth through the
assessment period. Meanwhile, Asia Pacific is forecasted to witness the
steepest rise in the growth curve. The primary factors responsible for the
expansion of the market in the region include growing demand for consumer goods
and large-scale penetration of internet. In addition, the introduction of
advanced automation solutions coupled with digitization drives undertaken by
the governments are likely to augment the helpdesk automation market in the
region over the next few years.
Competitive
Dashboard:
The key
players operating in the global helpdesk automation market include CA
Technologies (U.S.), Landesk Software (U.S.), Hewlett Packard Enterprise
Company (U.S.), BMC Software, Inc (U.S.), Axios Systems (U.K.), ServiceNow, Inc
(U.S.), FrontRange Solutions (U.S.), HappyFox Inc (U.S.), Sunrise Software Ltd
(U.K.), NTRglobal (Spain), and Atlassian Corporation Plc. (Australia).
Segmentation:
The
global helpdesk automation market is segmented on the basis of solution,
software type, organization size, and end users.
By
software type, the helpdesk automation market is segmented into open source
help desk, web helpdesk software, on-premise help desk software, and enterprise
help desk software. Of these, the web helpdesk software segment is predicted to
lead due to wider applications of the segment and rising use of the internet.
By
solution, the helpdesk automation market is segmented into ticket sortation,
alert management, and ticket scheduling.
By end
users, the helpdesk automation market is segmented into telecom, IT,
government, education, automotive, retail, healthcare, and BFSI. Of these, IT
and telecom sectors are considered to lead the global market due to increased
chances of customer queries regarding a company’s services and products. The
advancements made in IT, along with the surging demand for helpdesk automation
by large organizations to shift to automation, are predicted to contribute to
the market growth.
By
organization size, the helpdesk automation market is segmented into large
enterprises and small & medium-size enterprises. Of these, large
enterprises are predicted to lead the market as these organizations can easily
adopt new technologies.
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List
of Figures
FIGURE
1 RESEARCH BOT SOFTWARE TYPE
FIGURE
2 HELPDESK AUTOMATION MARKET, BY SOFTWARE TYPE (%)
FIGURE
3 HELPDESK AUTOMATION MARKET, BY SOLUTION (%)
FIGURE
4 HELPDESK AUTOMATION MARKET, BY ORGANIZATION SIZE (%)
FIGURE
5 HELPDESK AUTOMATION MARKET, BY END USER (%)
FIGURE
6 HELPDESK AUTOMATION MARKET, BY REGION (%)
FIGURE
7 NORTH AMERICA HELPDESK AUTOMATION MARKET, BY SOFTWARE TYPE (%)
FIGURE
8 NORTH AMERICA HELPDESK AUTOMATION MARKET, BY SOLUTION (%)
FIGURE
9 NORTH AMERICA HELPDESK AUTOMATION MARKET, BY ORGANIZATION SIZE (%)
FIGURE
10 NORTH AMERICA HELPDESK AUTOMATION MARKET, BY END USER (%)
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